Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Personal data you provide: Name, email address, phone number, company name, and message content submitted through our contact form or enquiry channels.
• Usage data: IP address, browser type, operating system, pages visited, time spent on pages, and referring URLs collected automatically when you browse our site.
• Cookies and similar technologies: Small data files stored on your device to improve site functionality and analyse traffic patterns. See Section 6 for details.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide customer support.
• To communicate with you about our products, services, and business opportunities.
• To improve our website, content, and user experience through analytics.
• To comply with legal obligations and enforce our terms of service.

3. Data Sharing

We do not sell, rent, or trade your personal data to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting business (e.g., hosting providers, analytics services), subject to strict confidentiality obligations. We may also disclose information where required by law or to protect our legal rights.

4. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws. Contact form submissions are retained for up to 24 months unless you request earlier deletion. Usage and analytics data is retained in anonymised or aggregated form.

5. Your Rights Under the PDPA

Under Singapore's Personal Data Protection Act 2012, you have the right to:

• Access the personal data we hold about you.
• Correct any inaccurate or incomplete personal data.
• Withdraw consent for the collection, use, or disclosure of your personal data at any time.

To exercise any of these rights, please contact us using the details in Section 10. We will respond to your request within 30 business days.

6. Cookies

Our website uses cookies to enhance your browsing experience. These include:

• Essential cookies: Required for the website to function properly (e.g., language preferences).
• Analytics cookies: Help us understand how visitors use our site so we can improve it.

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

7. Third-Party Services

We may use third-party services such as web analytics platforms to help us analyse site traffic and usage patterns. These services may collect information sent by your browser, including cookies and your IP address. Their use of this data is governed by their own privacy policies. We do not control and are not responsible for the privacy practices of third-party services.

8. Children's Privacy

Our website and services are directed at businesses and professionals in the aquaculture and water treatment industries. We do not knowingly collect personal data from children under the age of 18. If you believe we have inadvertently collected such data, please contact us and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how we handle your personal data, please contact us: